Store policies

Warranty Policy

Last updated: November 6, 2026

Summary

The warranty lasts 30 days from delivery and applies to products that arrived defective or similar.
The defect must be reported in your first message to support.
The warranty does not cover changing your mind or dissatisfaction with results. For those cases, see our Return Policy (14 days).
The process is the same as for returns: request by email, confirmation from our team, and shipping following the instructions.
Return postage is free. The deadline to ship the package is given in the instructions email.

1. What the warranty covers

For 30 days after delivery, the warranty covers products that were delivered with a problem, such as:

a manufacturing defect;
damage that happened in transit and was present at delivery;
an item different from the one you ordered.

2. What the warranty does not cover

changing your mind about the purchase, which falls under our Return Policy (14 days from delivery);
dissatisfaction with the results of use, since results vary from person to person;
normal wear and tear, misuse, cuts, drops, improper washing or any damage that happened after delivery.

3. How to make a warranty claim

Report the defect in your first message. In your first email, say that the product arrived defective and describe the problem (attach photos if you can). If your first message is a return request that doesn't mention a defect, it will be handled under the Return Policy.

After your first message, the process follows the same steps as a return:

Email our support team Write to supportlindvitta.com with your full name, order number and a description of the defect.
Wait for confirmation Our logistics team replies within 24 to 48 hours to confirm your request.
Get your instructions Once your request is confirmed, you'll receive an email within 1 working day with instructions, your return code and the deadline to ship the package.
Pack and ship the product Clean the product, wrap it in bubble wrap and place it in a securely closed box. Attach the return label and return code from your instructions, and drop the package off at the Post Office or courier drop-off point indicated, before the deadline given in the email. Return postage is free.
Inspection and resolution Once the product arrives and the defect is confirmed, our team will let you know how your case is resolved: a replacement or a refund.

4. After 30 days

This warranty expires 30 days after delivery. Your statutory rights under the Consumer Rights Act 2015 still apply after that.

5. Your consumer rights

This policy does not exclude or limit any rights you have under the consumer protection laws of your country under UK law, including the Consumer Rights Act 2015. If your product turns out to be faulty after the first 30 days, you may still be entitled to a repair, replacement or refund under that Act.

Did your product arrive defective? Use the button below to send us an email. The subject is already filled in; describe the defect and include your full name and order number.