Return Policy

Last updated: 8 November 2026

1. Deadline to request a return

You can request a return of your order within 14 (fourteen) days from the date it was delivered. The delivery date is the one shown in the order tracking.

After that, the product can no longer be returned or refunded. The only exception is a product that arrived defective, which is handled under the Warranty Policy.

2. Step-by-step return

Follow the steps in order. Each one depends on the previous one.

1. Contact support Email supportlindvitta.com saying you'd like to return your order. Include your full name, the email used for the purchase and your order number.
2. Wait for confirmation Our logistics team replies within 24 to 48 hours to confirm your return request.
3. Get your instructions Once your return is confirmed, you'll receive an email within 1 working day with instructions, your return code and the deadline to ship the package (at least 14 days from your request). Only move on to the next steps after you receive this email.
4. Prepare the product Clean the product. Wrap it in bubble wrap and place it inside a securely closed box so it isn't damaged in transit.
5. Attach the label and return code Attach the return label from your instructions to the package, along with the return code you received.
6. Drop the package off Take the package to the Post Office or courier drop-off point indicated in the instructions and drop it off before the deadline given in the email. Return postage is free. Keep your proof of postage.

3. Postage and refunds

Return postage is free: you don't pay to send the product back. The deadline to ship the package is given in the instructions email, together with your return code.

Your refund is issued within 14 days of us receiving the product back, or of you sending us proof that you've posted it, whichever is sooner, using the original payment method. Returns requested after the 14-day window are not refunded.

4. Defective products

If your product arrived defective, don't use this policy: your case is handled under the Warranty Policy, which lasts 30 days from delivery. The defect must be reported in your first message to support.

5. Your consumer rights

This policy does not exclude or limit any rights you have under the consumer protection laws of your country under UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Defective product? See our Warranty Policy.