Privacy & Cookie Policy
Last updated: 7 November 2026
Summary
- We only use advertising and analytics cookies if you accept them. The shop works the same either way.
- Your order is processed by Shopify's secure checkout. We never see your full card details.
- We share your data only with the services needed to run the shop and deliver your order, and with our advertising and analytics partners if you accept cookies. We never sell your data.
- You can ask us to see, correct or delete your data at any time by email.
1. Who we are
This website and the BunionRelief™ shop are run by BunionRelief™, which is the controller of your personal data under UK data protection law (the UK GDPR and the Data Protection Act 2018).
For any privacy question or request, email supportlindvitta.com.
2. What we collect
- When you visit this page: if you accept cookies, information about your device and browser, the pages you view, the ad that brought you here and actions such as adding to your basket. If you reject cookies, none of this is collected by our advertising or analytics partners.
- When you place an order: your name, delivery address, email address, phone number (if you give it) and the details of your order. Payments are handled by our payment provider through the Shopify checkout; we don't receive your full card number.
- When you contact us: your email address and the content of your message.
3. Why we use it
| Purpose | Legal basis |
|---|---|
| Processing, delivering and supporting your order, including returns and warranty claims | Performance of a contract |
| Keeping tax and accounting records | Legal obligation |
| Preventing fraud and keeping the shop secure | Legitimate interests |
| Measuring our ads and improving the site (cookies) | Your consent |
| Marketing emails, only if you opt in at checkout | Your consent |
4. Who we share it with
- Shopify, which hosts our shop and checkout;
- payment providers, such as Shopify Payments, to take your payment;
- fulfilment partners and delivery carriers, to prepare and deliver your order;
- only if you accept cookies: Meta (Facebook and Instagram ads), Google (Google Analytics), Microsoft (Clarity) and Utmify (ad attribution).
Some of these providers process data outside the UK, for example in the United States or the European Union. When that happens, we rely on safeguards recognised under UK law, such as UK adequacy regulations or the International Data Transfer Addendum to standard contractual clauses.
5. How long we keep it
- order and payment records: 6 years, as required by UK tax law;
- support emails: up to 2 years after your case is closed;
- cookies: see the table below.
6. Cookies
Cookies are small files saved by your browser. We use a few that are needed for the page to work, and others only if you click Accept on our cookie banner.
| Name | Provider | Purpose | Duration | Set |
|---|---|---|---|---|
| br_consent | BunionRelief™ | Remembers your cookie choice | Until you clear it | Always |
| oz_exit, oz_atc | BunionRelief™ | Page behaviour, such as not showing the same message twice | Until you close the tab | Always |
| _fbp, oz_xid | Meta / BunionRelief™ | Measuring our Facebook and Instagram ads | Up to 90 days / 400 days | Only if you accept |
| _ga, _ga_* | Google Analytics | Visit statistics | Up to 2 years | Only if you accept |
| _clck, _clsk | Microsoft Clarity | How the page is used (clicks and scrolling) | 1 year / 1 day | Only if you accept |
| Utmify scripts | Utmify | Which ad brought you to the shop | Varies | Only if you accept |
You can change your choice at any time with Cookie settings. The Shopify checkout sets its own cookies and asks for its own consent.
7. Your rights
You have the right to access your data, have it corrected or deleted, restrict or object to how we use it, receive a copy in a portable format and withdraw your consent at any time. Email us and we'll reply within one month.
If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
8. Changes to this policy
If we change this policy, we'll update the date at the top of this page.
Want a copy of your data, or want it deleted? Use the button below to email us. The subject is already filled in; include the email address you used for your order.