Shipping Policy

Last updated: 8 November 2026

1. Where we deliver

We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland).

2. Delivery times and cost

Standard tracked delivery is free. Orders are prepared within 1–3 working days and arrive within an estimated 7–12 working days from the date of your order. Working days are Monday to Friday, excluding UK bank holidays.

Orders are dispatched by our fulfilment partner, and some are shipped from outside the UK. That's why delivery takes a little longer than a next-day service.

If a faster option is offered at checkout, its price and estimated delivery time are shown there before you pay.

3. Tracking your order

As soon as your order is dispatched, we email you a tracking number. It can take a few days for the first update to appear on the carrier's website, especially at the start of the journey.

4. No charges on delivery

The price you pay at checkout includes delivery. You won't be asked for customs charges or any other fee on delivery. If a carrier ever asks you to pay something, please don't pay it: email us and we'll sort it out.

5. Wrong address

Please check your address carefully at checkout. If you spot a mistake, email us within 12 hours of your order and we'll correct it before dispatch whenever we can.

6. Late, lost or damaged parcels

If your order hasn't arrived 20 working days after you placed it, email us with your order number. We'll check with the carrier and, if the parcel is lost, send you a replacement or refund you in full.

If your order arrives damaged, see our Warranty Policy.

7. Your consumer rights

Under the Consumer Rights Act 2015, goods are our responsibility until they reach you. This policy does not limit your statutory rights.